HOW TO: Monitor & Optimize your Remote Workforce



IVOXY and Lakeside Software invite you to join us for an educational hour on how you can effectively support your employees in this new “normal.” In this session, you will learn how to restore IT visibility and support employee productivity by monitoring the remote digital experience with SysTrack.

With insights into your environment, SysTrack allows IT to lower costs and optimize operations including: lowering the amount of help desk tickets, identifying over- and under-provisioning, reducing time-to-resolution, tracking SLA performance, measuring the performance of rollouts, and much more.

We’ll help answer questions like:

  • Is the VPN oversaturated?
  • Are users accessing secure connections?
  • Are users feeling comfortable and accounted for now that they’re working from home?
  • Which users are most negatively impacted by working from home?
  • When a user calls or submits a ticket, how can IT diagnose the problem remotely without disrupting the user?
  • What are the top performance impacts and negative conditions affecting a given system, and why?
  • What is your user concurrency like and are VDI resources provisioned appropriately to meet peak demand?


In partnership with: